How do some of the world’s leading organizations provide world-class customer experiences? It all starts with the employees.
How do some of the world’s leading organizations provide world-class customer experiences? It all starts with the employees.
As the co-founder of one of the most elite and legendary hotel companies in the world, Horst Schulze understands the impact of employee experience. In this webinar, he’ll discuss the importance of implementing a modern onboarding strategy that leads with vision and values before job skills, focusing on the elements that make up those first critical experiences with a new employee and why each step is important.
Horst Schulze is co-founder and former COO of The Ritz Carlton Hotel Company and founder of the Capella Hotel Group. He is a global titan of business, with visionary principles that have reshaped the concepts of excellence, service, and competitive advantage. He is also the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.
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