How do some of the world’s leading organizations provide world-class customer experiences? It all starts with the employees.
As the co-founder of one of the most elite and legendary hotel companies in the world, Horst Schulze understands the impact of employee experience. In this webinar, he’ll discuss the importance of implementing a modern onboarding strategy that leads with vision and values before job skills, focusing on the elements that make up those first critical experiences with a new employee and why each step is important.
Horst Schulze is co-founder of The Ritz Carlton Hotel Company and founder of the Capella Hotel Group. He is also partnered with Arch + Tower, a customer and employee experience consulting group, in order to produce a comprehensive masterclass of employee and customer experience training content.
He has an honorary doctor of business administration degree in hospitality management from Johnson & Wales University. He is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.
