2 - Care For Company Culture

Institutionalization vs. Bureaucratization


How does a company institutionalize its culture without bureaucratizing it? In part two of the course, Patrick explains the difference between protecting a company culture and heaping unnecessary work upon employees.  



Rules and procedures must be designed for a company's specific culture. They must invite people to have the right kinds of conversations. When things begin to feel oppressive and generic, a company is in danger of bureaucratization, rather than institutionalization.  

When building a company culture, we must institutionalize without bureaucratizing. Reflect upon the procedures in place at your organization. Are the rules that are in place enough to be consistent? Why or why not? Do people dread them?
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Is unnecessary work being created for employees? Why or why not? Do the procedures and rules distract from the real purpose of the company? Or reinforce the culture?
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What is the general tone of the workplace atmosphere? Does joy rule, or do frustration and complaining have a prominent place? Why or why not?
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One of Patrick’s most important points emphasized building from the company’s uniqueness. Don’t get a generic structure from someone else. Every great institutionalized culture has utilized its uniqueness.  

What is unique about your company and culture? What could be used to institutionalize the company and put helpful rules and procedures in place?
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Is there anything that feels generic? If so, what? Do you notice any symptoms of bureaucracy? How might you begin to reverse this?
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A healthy company is institutionalized, but not bureaucratized. Never generic, its uniqueness is the driving force behind all it does.