2 - Customers

Respect & Quality


In the last session, Kevin shared that what makes a business noble is the way people are treated in and through the company. Listen as he shares in this session the ways he and his employees care for their customers.  


What are the core values of your business? How do they embody biblical principles? Like “care” for Kevin, is there one that is more central to your business than the others?
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How do you communicate and protect your core values? In what ways are they lived out by leadership and embraced by staff on a daily basis?
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Kevin and his team care for customers by listening to their concerns, creating an effortless experience for them, and giving each of them individualized attention…all so that they feel God's love.  

How does your company care for customers or clients? What kind of experience do you aim to give them? Why?
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Share one example of a customer who was cared for well by your company. How might that person have felt the love of God through your business?
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How do you know if your customers feel care from your company or not? What areas of care could your team improve? Why? How might that happen?
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There are countless ways to care for customers. In this video, Kevin shares how craftsmanship and quality are important areas of customer care.


What does a high level of craftsmanship or quality look like for your products or services? How was that standard set and how is it maintained?
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How is your staff trained to create or offer quality products and services? Does your company invest in ongoing training? Why or why not? If so, how have you seen a reward in that investment?
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Kevin quoted pastor and author Tim Keller who said, “Every business is creating order of our chaos.”  

In what ways does your company create order of out of chaos? How does that mirror the Lord?
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Describe a time you experienced poor or subpar quality as a customer. How did it make you feel? Did you notify management? Did you ever return as a customer? Why or why not?
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Offering quality products and services does not only keep us in business, but honors the Lord. May we refuse to cut corners or do anything in business that comprises our quality and integrity. Head to the next session to consider how to best care for your employees.