Lead from the Front Lines

Admirable Leaders


What do you admire most in a leader? Listen as Chick-fil-A CEO Dan Cathy talks about the qualities he admires most in a business leader and how you can embrace them for the success of your business. Dan Cathy is the Chairman, President, and CEO of Chick-fil-A, the largest quick-serve chicken restaurant chain and one of the largest family owned businesses in the United States.


What do you admire most in a leader? Why? What aspects of their leadership are you modeling?
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Dan said, “It's the way we think about the marketplace, the way we think about customers and their needs that really drives value for the business. But we also know that it is not just the way they think in the boardroom about the business, but how they act on the shop floor. The retailers that I admire the most are the ones that are just as effective and knowledgeable and insightful at the shop floor, walking around.” 

Who are your customers and what are their needs? How are they emotionally interfacing with your brand? How has time on the “shop floor” influenced how you and other leaders think of them in the boardroom?
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Dan described good business leaders as 

  • Intuitive
  • Genuine
  • Engaged
  • Involved
  • Sensitive
  • Real
  • Authentic
  • Approachable

Which of these attributes do you think describe you and why? Which could you grow in and how could you do that?
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Dan described how engaging with employees at every level can improve the quality of the products, services, and experiences you provide. Lead from the front lines as someone others can admire.

This post was taken from the course Effective Leadership in the Marketplace. To view the entire course, click here.

For more great content from Soderquist Leadership, visit their website here