Creating Excellence in Your Workplace Horst Schulze
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Creating Excellence in Your Workplace
Creating Excellence in Your Workplace
Horst Schulze
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Greeting 2 MINS
3. Follow Service Process 1 MIN
4. Customize 2 MINS
5. Memorable 2 MINS
6. Escort Guests 1 MIN
7. Eradicate Defects 2 MINS
8. Immaculately Clean 1 MIN
9. Safety and Security 1 MIN

Speaker:   Horst Schulze
Publisher:   Arch + Tower - 2019
 
Keywords:
work, servant, process, service, excellence, perfection, safety, hospitality, memorable
In the Creating Excellence in Your Workplace series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Found and Chairman Emeritus of the Capella Hotel Group, explains simple, no-nonsense approaches to creating excellence at work.
 
  Creating Excellence in Your Workplace - Study guide
  Excellence Wins - Book
  14-point checklist

Speaker:   Horst Schulze
Publisher:   Arch + Tower - 2019
 
Keywords:
work, servant, process, service, excellence, perfection, safety, hospitality, memorable
OTHER SERIES WITH Horst Schulze
Horst Schulze
In the Lessons for Managers series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Found and Chairman Emeritus of the Capella Hotel Group, explains invaluable principles he learned and implemented over his career.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Cost-Cutting 9 MINS
3. Managing by Controlling 4 MINS
4. Employee Focus 21 MINS
Horst Schulze
In the Excellent Leadership series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Founder and Chairman Emeritus of the Capella Hotel Group, explains how leaders can stay focused and grounded.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Leading Yourself 2 MINS
3. What is Excellence? 2 MINS
4. Wisdom 3 MINS
5. Vision 5 MINS
6. Integrity 2 MINS
7. No Desire to Lead 2 MINS
Horst Schulze
In the Hospitaly Simplified series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Found and Chairman Emeritus of the Capella Hotel Group, explains how to start defining hospitality in your life and in your work.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Three Product Rules 5 MINS
3. Hospitality for Team Members 2 MINS
4. Behind the Scenes Work 3 MINS
5. Problem Resolution 2 MINS
Horst Schulze
In the Service Standards series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Found and Chairman Emeritus of the Capella Hotel Group, shares the standards he developed at the Ritz-Carlton, and explains how you can utilize them in your own work.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Managing Yourself 4 MINS
3. Positivity 2 MINS
4. Dignity and Respect 3 MINS
5. Assist Each Other 2 MINS
6. Answer Phone with a Smile 2 MINS
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